Refund policy

30-day money-back guarantee

We want your Perchwarm seat to keep you warm. If it doesn't, contact us within 30 days of delivery and we'll refund you in full.

How to request a refund

Send us a message through our Contact page with your order number (e.g. #1001).
Tell us briefly what went wrong. It helps us improve the product.
We'll reply within 1 to 2 business days and confirm your refund.

In most cases you don't need to send the seat back. If we do need it returned, we'll tell you in our reply and give you return instructions. Please don't send anything back without contacting us first. We can't process returns we haven't arranged.

Damaged, defective, or wrong item

If your seat arrives damaged, doesn't heat, or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo or short video of the issue. We'll send a free replacement or issue a full refund, your choice.

Refund timing

Approved refunds go back to your original payment method. Your bank or card issuer usually posts them within 5 to 10 business days.

Cancellations

You can cancel your order free of charge until it ships. Contact us as soon as possible with your order number. Once an order has shipped, the 30-day money-back guarantee applies instead.