Shipping policy

Where we ship

We currently ship to addresses in the United States.

Shipping cost

Shipping is free on every order, with tracking included.

Processing time

Orders are processed and leave our fulfillment partner's warehouse within 1 to 3 business days (Monday to Friday, excluding holidays).

Delivery time

Most orders arrive within 7 to 12 business days of being placed. Your seat ships from our fulfillment partner's international warehouse, so delivery can occasionally take longer during peak season, bad weather, or carrier delays.

Holiday deadline

To receive your order before Christmas, please order by December 5. Orders placed after that date may still arrive in time, but we can't guarantee it.

Customs, duties, and taxes

All import duties and fees for US deliveries are included in the price. You won't be asked to pay anything extra when your package arrives.

Tracking your order

As soon as your order ships, we'll email you a tracking link. Tracking may take 1 to 2 days to show updates after you receive it.

Lost or delayed packages

If your tracking hasn't updated for 10 business days, or your order hasn't arrived within 25 business days of being placed, contact us through our Contact page. We'll work with the carrier and, if the package is lost, send a free replacement or give you a full refund.

Package Protection (optional, $5)

At checkout you can choose Tracked Shipping + Package Protection for $5. It covers packages that tracking shows as delivered but that you never received, for example if they're stolen from your porch. Just contact us within 7 days of the delivery date with your order number, and we'll send a free replacement or give you a full refund. Protected orders also get priority support.

Without Package Protection, we can't cover packages the carrier has marked as delivered. Lost packages in transit and damaged items are always covered, with or without Package Protection. The Package Protection fee is non-refundable once your order has shipped.

Orders with more than one item

Some items ship from different warehouses. If you add a power bank to your order, it ships separately from our US warehouse and usually arrives a few days before your seat. You'll get a separate tracking email for each package, and you can see all of them on your order status page. You only pay shipping once.

Wrong address

Please double-check your shipping address at checkout. If you notice a mistake, contact us right away. We can update the address as long as the order hasn't shipped yet.